These are some basic Frequently asked question and we will add to them edit them as this page grows.

Please feel free to email us questions, answers and or edits for this page as you obtain new information.

 

Thanks

UnofficalGSP@gmail.com

 

Do they offer a couples massage?

Yes they have room set up with two maggage tables, but you pay for each service as an individual, no couples discount.

 

Is it possible to pre-book ala carts before we get there?

No a la cartes can only be booked upon arrival. It has been suggested you do so as quickly as possible once you arrive at the resort as they seem to book up fast, especially for prime seating times and for larger groups. The easiest times to get reservations seem to be 6:00Pm and 9:00 PM. However if you are booked as a Platinum guest your Concierge can make all your reservations for you and there seems to be good feedback that this is done with much more ease then for other guests.

 

Does the $13 chill out fee included a food menu for lunch?

No, it includes your private section of the beach and butler service for drinks, there is a separate menu and charges for this menus food.

It may be cheaper to pay in pesos as it costs only 140 pesos a day, and most likely depending on the exchange rate this will be less expensive then $13 a day. The Chill Out opens at 9:30 each day and they do not reserve beds before hand.

but your 140 peso or $13 a day fee does include WIFI!

 

 

What does the "special dinner" for Platinum guests include ?

Thursday night "Platinum party" upscale buffet w/ live music at the Negresco restaurant.

 

 

What is the electrical voltage?

The AC and electricity in the room is activated through the use of a room card key. In order to conserve energy, the electricity goes off when you remove your room key and leave the premises. The AC also goes off if you open your sliding door.

 

What are the laundry services?

The hotel provides next day laundry/pressing/dry cleaning services. However, this is charged per item per service, i.e. washing one cost, pressing another. It is advisable to pack accordingly or to use a Laundromat in Play Del Carmen.

 

Phone Service

It is advisable to buy a phone card in the lobby for use with the phones there

 

Internet Service

Internet service “WIFI” is free for “Platinum” guests. There are varying reports on much the fee is for WIFI for other guets from $60 to $80 per day. Please send us more info if you have it.

 

Currency

You may change your currency for pesos at the front desk 24 hour per day. You will get a better rate at one of the ATMs. To change currency or larger bills at the front desk you'll need your passport.  Click HERE to See Current Exchange Rates.

 

Medical Service

There is a doctor on site 24 hours per day. There is a flat fee for a doctor visit and additional fee if other services/prescriptions are needed. The hotel is part of an organization called HOSPITEN which is affiliated with a state of the art hospital in PDC and Cancun.

 

is there a spa?

Yes-Click here to see the Spa Menu

 

What non-motorized water sports are available?

Kayaks, hobie cats, sunfish, scuba lessons in pool, snorkeling equipment. All ran by a third party company? What does it offer?

 

Is there a fitness center?

Yes it is 3200 SQ ft including changing rooms and an exercise area comprising: : Multigym equipment, Spinning bike, Treadmill, Rowing machine, Crosstrainer bike, Recumbent exercise bike and a upright exercise bike

 

Is there a kids club? Ages?

Yes, -we need more info on this –email us

 

Is there a sport's bar?

Yes, the sports bar is off thelobby  and shows major sports events. It also serves some food and drinks.

 

Is the water safe to drink?

Yes. The resort brochure indicates that the water is purified via an osmosis purification system and is safe. Bottled water is provided in the mini-fridges

 

.Does the Resort Provide Day passes?

 

Day Pass:

9am thru 6 pm

Adult: $?? US

Children 3 - 17 yrs: $???

 

Night Pass:

6pm to 1am

Adult: $?? US

Children 3 - 17 yrs: $???